Frequently asked questions
How do I navigate the course content after logging in?
After entering the course player from the home page, you can navigate through the course using the tabs on the left side of the screen.
Do I need to complete lessons in order?
Yes. Lessons are sequential and designed to build concepts step by step. Each module includes a series of videos followed by a knowledge check, which must be completed to unlock the next module.
Can I leave a lesson and come back later?
Yes. Your progress is saved automatically, so you can stop and resume at any time. Bookmarking the course is recommended for easy return access.
Can I rewatch lessons or repeat sections?
Absolutely. Once a lesson is available, you can revisit videos and sections as often as you like.
Are there quizzes or assessments?
Each module includes a knowledge check to reinforce key concepts. You must earn a score of 80% or higher to pass, and you can retake each knowledge check multiple times until you earn a passing score
How long will I have access to this course?
Your access to this course doesn’t expire. You retain access to this course as long as you have access to your LearnWorlds account.
Which browsers work best with LearnWorlds?
The course works best on the latest versions of Chrome, Firefox, Safari, or Edge.
Can I take this course on a phone or tablet?
Yes. The course is mobile-friendly, though a desktop or tablet is recommended for technical visuals and diagrams.
The course is not loading properly. What should I do first?
Refresh the page, check your internet connection, or try using a different browser. You may need to update your browser to the latest version.
The audio or video quality seems off—what should I check?
Make sure your internet connection is stable, your device volume is turned up, and any external speakers or headphones are working properly. Refreshing the page often resolves playback issues.
An interactive element is not responding. What should I do?
Reload the page or switch browsers. If the issue continues, contact support through the course.
Will I receive a certificate?
A certificate of completion is issued once all required sections are completed.
Can I download my certificate?
Yes. Certificates can be downloaded and saved for your records.
Who do I contact if I run into problems or have questions?
Send a message directly to R-Trade. There are options in the help menu to “Ask Instructors” or to seek “Tech Support.”
What should I include when contacting support?
Include your name, the lesson you’re working on, and a brief description of the issue or question.
Is this support for technical help only?
Support can assist with both platform issues and course-related questions.
Can I share feedback or suggestions while taking the course?
Yes. If you have feedback, suggestions, or notice something that could be clearer, use the “Send Feedback” option located in the help menu.